Supported Event Types

flexEngage supports delivering notifications for the following events via webhook.

NOTE: Notifications are not enabled by default. Please work with your support team to enable notifications for the events you are interested in.

SMS Request Events

• NOTIFICATION.SMS.RECEIPT - An instore transaction has requested delivery of a receipt via SMS.

The schema for these events is as follows:

{
  "phoneNumber" : "+1234456789",
  "message" : "I am an SMS message",
  "locale" : "en-US"  
}

where

• the phoneNumber is the customer’s destination phone number
• the message is the full SMS content rendered via flexEngage
• the locale is a combination of the two-letter ISO code for language and country.

Receipts (instore) Events

The schema for these events matches that of the events in the response of the Get Receipts API

• RECEIPTS - An instore transaction was created. Depending on the integration, the transaction may be for a digital receipt, paper receipt, both, or neither.